When to call straight away
- Water dripping through a ceiling, light fitting or down a wall
- A pipe, joint or valve spraying or steadily leaking and you cannot stop it
- No water at the taps, or a stopcock that will not turn off
What the service involves
Tom can discuss the symptoms by phone and confirm whether a visit is available. At the property, the source and access need assessing before the repair and charges are agreed. Some jobs need further investigation or replacement parts, so ask whether the initial visit is likely to resolve the problem or make it safe pending further work.
What to do while you wait
If your internal stop tap is safely accessible, close it without forcing it. Keep away from wet electrical fittings and any sagging ceiling; do not touch electrical equipment in the affected area. Do not stand beneath a damaged ceiling to collect water. If all taps have lost supply, check with your water supplier as well as describing the issue to Tom.
Call Tom at FirstFlow 24/7 to discuss the problem, availability and cost. For a problem with your incoming water supply, contact your water supplier.
Is a leak that has stopped on its own still an emergency?
A leak stopping does not establish that the fault is fixed. It may be intermittent or linked to a fitting being used. Avoid the affected area if there are signs of ceiling damage or wet electrics, and describe what happened when you call so the urgency can be assessed.
Useful details to have ready
Have your postcode, photos taken safely, and details of the fault or planned installation ready. Ask what is included in the quote and whether further investigation could change the price.
Speak to Tom