Signs of a blockage
- Water draining slowly or standing in a sink, bath or shower tray
- A toilet that fills higher than normal when flushed, or gurgles when other fittings are used
- Bad smells from plugholes, or water rising from an outside gully or manhole
What the service involves
The first step is to locate the likely obstruction by checking the affected fixtures and accessible pipework. A clearing method can then be agreed based on access and condition. Recurring blockages or suspected damage may need a specialist survey; ask whether any further equipment or specialist work will be required.
Before Tom arrives
Stop using the affected fitting and, if the toilet is backing up, avoid flushing again. Do not pour chemical drain cleaners down as they can make the job harder and less safe to work on. If waste water is coming up outside, keep people and pets away from the area. Note which fittings are affected and whether it has happened before.
Call Tom at FirstFlow 24/7 to discuss the problem, availability and cost. For a problem with your incoming water supply, contact your water supplier.
Is a blockage covered if it is in a shared or public drain?
Responsibility depends on whether the drainage is private or shared and how it connects to the sewer network; the property boundary alone does not decide it. Check with your wastewater company before arranging work on shared or public drainage.
Useful details to have ready
Have your postcode, photos taken safely, and details of the fault or planned installation ready. Ask what is included in the quote and whether further investigation could change the price.
Speak to Tom